How we work

Whether you are an experienced or first time user, we will always ensure that you are given the best advice and support possible.

We listen carefully to our customers and you will note that our website provides lots of information and guidance about a variety of topics including: safety tips, buying or hiring for the first time, disaster recovery and some background information on key sectors we work closely with.

Arcotherm directors have vast experience in the industry and are exceptionally knowledgeable and well respected.

It’s so simple...

• You make the call
• We make the recommendations
• You make your choice
• We complete the paperwork
• We arrange delivery and/or installation as required
• We provide the after sales support

We offer Service Support and Parts Finders. Visit these sections for more detail.

With new customers we ensure that you are well advised and feel totally comfortable in approaching us for the first time, especially when you are working with limited experience or knowledge of what you might need.

That’s why we produced our First Time User guide in our Knowledge Centre - this gives you an excellent checklist of points to consider and information to gather to help us help you.

All our products are well designed and fully tested. They come with all the relevant user and safety information and we have a range of equipment for every need, along with a variety of options covering sale or hire. So whether it’s a short or long term need, we can provide the best solution.

Arcotherm advises on safe use, efficient operation to save you costs, environmentally sensitive options and even advise on safe transfer from site to site. Where equipment uses oil, we can inform you about legal compliances regarding transportation and storage.

Arcotherm responds speedily to all enquiries and gets equipment to site as quickly as possible, with an operational infrastructure that allows us to cover the whole of the UK. Invoicing and finance is discussed, agreed and acted upon immediately.